Water Supply Industry Interpretations and Advice

  • Area of Interest : Disputes
  • Topic : Resolving disputes
  • Title : Advice on disputes and arbitration
  • Clause Reference : Regulation 13
  • Reference Number : D01
  • Decision Date : February 2002

Where a dispute exists between any person and the water supplier arising from:-

  1. the granting of consent in response to notification or
  2. the refusal by the water supplier to apply to the regulator for a relaxation.

Regulation/Byelaw 13 sets out a procedure for resolving the matter. Where customers have grievances over other Water Supply (Water Fittings) Regulations,Byelaws in Scotland, matters, they will need to use a different means of resolving them. WRAS offers one informal means of resolution by discussing the issues with each party and seeking to establish a mutually acceptable and consistent interpretation. WRAS can be contacted by telephone, letter or e-mail to request its involvement.

The water supplier has the responsibility to enforce the Water Supply (Water Fittings) Regulations/Byelaws in its area of supply and may need to seek an interpretation of the Regulations/Byelaws from the courts by bringing a prosecution, where other means fail to resolve disputes. (Regulation 13).