Case Studies

  • Help my water tastes of sulphur…

    July 2018 was one of those glorious summers, with temperatures in the upper 20’s. You would expect living in a lovely historic cathedral city on the banks of a river, that life couldn’t be better. However, for a few residents, in read more

  • Strawberry pink water - cross contamination incident

    By Lee Rawlings, Senior Water Fittings Regulations Technician at Severn Trent Water Strawberries are one of the nice things about summer – but pink water from the kitchen tap! In the summer of 2017, this was the case for residents in read more

  • Tapping into temporary events

    With lots of festivals and events happening at this time of year it’s important to know how to comply with UK regulatory requirements associated with temporary installations as these are often not fully appreciated. In this article, read more

  • Underground room creates odour problem

    A water company was contacted by a customer regarding an unusual odour to the water. The on-site investigation confirmed a mild solvent type odour was present in the water at the property and other properties in the apartment block.The water read more

  • Fizzy water

    Fizzy blue liquids maybe common in nightclubs, but not coming from the taps. A night club in South West Water’s supply area reported “funny tasting water”. Water samples were taken and the read more

  • Sand in the supply

    By Dan Smith and Mark Fenning - Affinity Water Network Regulations There are a number of places you might expect to find sand – on the beach, in a playground or a builders’ merchant perhaps! read more

  • Misconnected farm

    By Tom Gribben, Northern Ireland Water Taste and odour complaints are not uncommon. However a farm-based incident in 2010 was one of the most unusual. A Northern Ireland Water inspector arrived at a county Armagh farm following a complaint read more

  • Turkeys are not just for Christmas - a farm case study

    In this case study a routine sample detects fowl play. As part of its routine statutory monitoring, rather than in response to a customer compliant, a water company in Wales identified a sample collected from a domestic property failing taste and read more

  • Blue water case study

    A Severn Trent Water customer phoned in complaining that his drinking water was bright blue. The consumer – who was at the time undergoing chemotherapy – had been doing some DIY plumbing work and drained down his system inside the read more

  • School backflow incident

    A primary school, in the south of England, complained to their local water supplier of warm and discoloured water coming out of their playground drinking fountains. The water supplier was concerned and dispatched a Regulations Officer to inspect read more